Advice Centre Consulting

ACC has created a new presentation titled Bringing innovation into the advice industry.

This presentation is in line with the articles on innovation that will be a feature of GFM in 2013. This may be an appropriate presentation for your next conference or PD Day.

Are your current business strategies going to support the next phase of business growth? Will they overcome the Unstoppable Forces that are currently changing the structure, economics and operation of successful advice businesses? And will you be able to deliver an innovative customer experience to ensure your client retention and attraction strategies are implemented successfully?

Why not access ACC support in a review of your current strategies and the refinement of your Strategic Plan. Or our Strategic Development Program may be appropriate for your business?

Contact ACC today to discuss your specific business growth needs!

The advice industry is not the only one that has a lot of work to do in delivering a better customer experience. In the sixth annual Customer Experience Index released by global research and consulting firm Forrester in January, it is clear that many companies need to put a lot more thought into the customer experience they deliver.

Forrester asked 7506 US customers about their interactions with 14 different sets of industries. The questions Forrester asked were not difficult – did customers feel that a company delivered value, whether they were easy to do business with and whether they were enjoyable to do business with.